Database connection timeout

Critical•Resolved
app.pulse.dev
Started Oct 25, 10:29 AM·Resolved after 18 minutes
StatusResolved
SeverityCritical
Duration18m
Affected monitorCustomer Portal
Regions affected0
Detected byAutomated monitoring

Incident timeline

  1. Incident detected10:29 AM

    Requests to the customer portal began timing out.

  2. Resolved10:47 AM

    Connection pool limits were increased and traffic has normalized.

Affected regions

FrankfurtOperationalResponse: 940ms
LondonOperationalResponse: 952ms
New YorkOperationalResponse: 964ms
SingaporeOperationalResponse: 976ms

Response time

Incident information

MonitorCustomer Portal
Endpointhttps://app.pulse.dev
Check frequency30 seconds
Failure threshold3 consecutive failures
CreatedOct 25, 10:29 AM