Checkout Service degraded

Major•Active
checkout.pulse.dev
Started Oct 29, 3:55 PM·Ongoing for 28 minutes
StatusActive
SeverityMajor
Duration28m
Affected monitorCheckout Service
Regions affected1
Detected byAutomated monitoring

Incident timeline

  1. Incident detected3:55 PM

    Response times exceeded the configured threshold across all regions.

  2. Root cause identified4:01 PM

    Automated diagnostics identified a degraded database connection pool.

Affected regions

FrankfurtDownLast response: 503
LondonOperationalResponse: 624ms
New YorkOperationalResponse: 636ms
SingaporeOperationalResponse: 648ms

Response time

Incident information

MonitorCheckout Service
Endpointhttps://checkout.pulse.dev
Check frequency30 seconds
Failure threshold3 consecutive failures
CreatedOct 29, 3:55 PM